Staff Augmentation Model
In the Staff Augmentation Model, the client remains in full control of our resources. DELit.sk will deliver ad hoc resources for specific domains or in case additional capacity is needed for a limited period of time.
DELit.sk will support the client in choosing the most appropriate model for supporting its SAP systems based on different criteria. For each model, the optimal combination of onshore and offshore capabilities will need to be considered.
ENGAGEMENT MODELS WE SUPPORT
Co-Sourcing Model
In the Co-Sourcing Model, the responsibility for the deliverables is shared. The client makes optimal use of the expertise and the scale of our DELit.sk SAP organization.
Managed Service Model
When the client prefers to outsource the SAP services, the Managed Service Model is appropriate.
Value Level Based Model
Value Level Based Model comprehends the most extensive form of outsourcing the SAP services. In this case, the service goes beyond merely supporting the SAP solution and systems but also drives optimization of the implemented end-to-end processes.
- Model
- Location
- Benefit
- Commercial Arrangement
- When to Adopt?
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STAFF AUGMENTATION Model
- DELit resources under client direction and supervision
- Onshore and nearshore
- Quick ramp-up suitable to handle fast turnaround jobs and filling skill gaps in existing client teams value improvement
- Fixed fee for fixed capacity or T&M
- For anticipated fluctuations in demand, when requirements are not clearly defined, etc.
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CO-SOURCING Model
- DELit and client jointly responsible for plan and deliverables
- Onshore and nearshore
- Cost savings from leveraging joint capabilities plus DELit's accountability and scalability
- Fixed fee for fixed capacity or T&M or service level based
- For offloading non-strategic functions
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MANAGED SERVICE Model
- DELit responsible for deliverables but working in collaboration with client
- Client coordination team onsite, rest of the team works remotely
- Cost savings from leveraging DELit model and accountability for service levels
- Fee for service level
- To reduce cost and improve service to the business
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VALUE LEVEL BASED Model
- DELit assume work under custodial responsibility of applications
- Client coordination team on-site, the rest of the team works remotely
- Cost savings from leveraging DELit’s accountability for service level and incentives for continued
- Fee for service level plus or incentives for driven value
- To drive incremental improvement in the achievement of business
STANDARDIZED APPROACH
DELit.sk have a standardized approach for implementing and managing an SAP support organization. This approach contains the following features:
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Organized through different dimensionsIT Service Management, Value Management, Organizational Change Management, Technology, Project Management and Quality Management.
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Making use of a standard approach for support organization implementationFor each of the above disciplines, DELit.sk has a toolset available to guarantee a fast and efficient implementation.
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Process orientedDELit.sk’s process oriented approach is based on industry best practices such as CMMI, COBIT and ITIL.
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Based on standardized roles and responsibilitiesClear and comprehensive descriptions of the multiple roles and responsibilities of an SAP support organization are readily available.